How to Video Call on an iPad: Step-by-Step Guide
An iPad is one of the easiest ways to see family on a screen. The camera and microphone are already built in, so there is nothing extra to buy. Once it is set up, a video call can be as simple as a couple of taps.
This guide covers the two most common ways to video call on an iPad in Australia. FaceTime is already on every iPad and works well for calling other Apple devices. WhatsApp is useful when family or friends use Android phones, or already chat on WhatsApp. We will walk through both, one step at a time. For the wider view, our guide to the best tablets for seniors in Australia compares the main options.
Quick answer
To video call on an iPad, use FaceTime if the other person has an iPhone or iPad. Open FaceTime, tap New FaceTime, type their name or number, then tap the green video button. To call someone on an Android phone, use WhatsApp instead. Both are free to use over Wi-Fi.
How to make a FaceTime video call
FaceTime comes free on every iPad. It is the simplest choice when the person you are calling also has an iPhone, iPad or Mac. You only need to set it up once.
1. Open the FaceTime app
Look for the green icon with a white video camera on it. Tap it once to open. If you cannot find it, swipe down on the middle of the screen and type “FaceTime” into the search box.
2. Make sure FaceTime is turned on
The first time you open FaceTime, it may ask you to sign in with your Apple Account. This is the same email and password used to set up the iPad. Once signed in, FaceTime is ready and you will not need to do this again.
3. Tap New FaceTime
Tap the button that says New FaceTime near the top of the screen. A box will appear where you can enter who you want to call.
4. Type the person’s name, number or email
Start typing the name of someone already saved in your contacts and tap their name when it appears. If they are not saved, type their mobile number or the email address linked to their Apple device.
5. Tap the green video button
Tap the green FaceTime button to start the call. You will see yourself on the screen while it rings. When the other person answers, their face fills the screen and you can see and hear each other. To end the call, tap the red button.
How to make a WhatsApp video call
WhatsApp is handy because it works across both Apple and Android devices. Many Australian families already use it to chat and share photos. WhatsApp now has its own iPad app, so you can call from the larger screen rather than squinting at a phone.
1. Install WhatsApp from the App Store
Open the App Store, tap the search box at the top, and type “WhatsApp”. Tap Get next to WhatsApp Messenger to download it. You may be asked for your Apple Account password or a fingerprint to confirm.
2. Link the iPad to your phone
WhatsApp on the iPad works alongside the WhatsApp on your phone. Open WhatsApp on the iPad and it will show a square pattern called a QR code. On your phone, open WhatsApp, go to Settings, tap Linked Devices, then Link a Device, and point the phone camera at the iPad screen. This connects the two.
If you do not have WhatsApp on a phone yet, it is easier to ask a family member to help with this first step. They only need to do it once.
3. Open the Calls tab
Once linked, your chats and contacts appear on the iPad. Tap the Calls tab to find the calling screen. This is where you start a new call or see calls from before.
4. Choose who to call
Tap New Call, then tap the name of the person you want to reach. You can only call people who also use WhatsApp, but it is free for them too, anywhere in the world.
5. Tap the video camera icon
Tap the small video camera icon next to the person’s name to start a video call. When they answer, you will see each other. Tap the red button to hang up when you are done.
A few things to check first
- Connect to Wi-Fi before calling. Video calls use a lot of data, so home Wi-Fi avoids any mobile data charges.
- Allow camera and microphone access. The first time you call, the iPad may ask permission. Tap Allow or OK so the other person can see and hear you.
- Prop the iPad up. A stand or a stack of books keeps it steady so your hands are free and the picture stays still.
- Face a window or light. Sitting with light in front of you, not behind, makes it easier for family to see your face clearly.
- Turn the volume up. Use the buttons on the side of the iPad if the other person sounds quiet.
If the iPad still feels fiddly, our guide on how to make an iPad easier to use covers larger text, a louder volume and a simpler home screen.
Before you finish
Download the free Family Tech Safety Checklist to help check phone safety, passwords, scam messages, emergency contacts and medical alarm details.
FAQ: Video calling on an iPad
Is FaceTime or WhatsApp free to use?
Both are free. They use your internet connection rather than phone minutes. On Wi-Fi at home there is no extra cost, no matter how long the call lasts.
Can I FaceTime someone with an Android phone?
Not in the usual way, as FaceTime is for Apple devices. If your family uses Android phones, WhatsApp is the better choice because it works on both Apple and Android.
Do I need a phone number to use FaceTime on an iPad?
No. An iPad can use FaceTime with just an email address linked to your Apple Account. Family can reach you on that email, or you can call them by their number or email.
Why can the other person not see me?
This usually means the camera permission is turned off, or the camera is covered. Check nothing is over the camera, and look for a message asking to allow camera access. Tap Allow if you see it.
What if I get stuck setting this up?
It is common to need a hand the first time. A family member can set it up once and then it stays ready. Our guide on free tech help for seniors in Australia lists places that can assist in person.
